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1. First check our Knowledge Base
/ Files Download Area
95% of
all customer questions are covered
here. Our
Knowledge Base is open all hours and regularly updated - no waiting for a
technician to return your e-mail. Find the latest files, drivers, manuals, setup
guides, solutions, workarounds, tips & tricks and support documentation for
your product.
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2.
Replacement Parts
Replacement Parts for current products are now available to purchase from our
Web Site. Each product soon will have a sub-category named "Replacement Parts"
where all of the available items will be listed. Occasionally these items are
on Back Order status and your order might take a little longer to be
processed. Please note that sales of Replacement Parts are final. Absolutely
no returns. If you need to receive "Replacement Parts" free of charge under
Warranty, you can do so only through Support@turtlebeach.com. |
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3.
Defective
product - How Do I return? RMA Procedure
Please do not
ship anything without an RMA # "Return
Merchandize Authorization No."
issued by: support@turtlebeach.com as it will
be "Returned To Sender" by our Receiving
at the sender's expense.
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4.
Legacy
Discontinued Products
Discontinued Products are not supported by our
Support Staff. Support info is only available in our
Knowledge Base and there are no replacement parts.
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5.
Contact
Technical Support
If you still haven't
found the info you need, you should contact our Tech
Support.
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6.
Technical
Support (In detail)
If you still haven't found the info you need, you
should contact our Tech Support. |
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7.
Lost
Product ID
Detailed instructions on what to do if you lost your
Product ID. |
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8. Beta Versions
Beta versions of drivers and applications are
not supported by our Tech Support. |
