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Error 53: "The network path was not found"

Article ID: 114413712
Last updated: 07 Dec, 2012
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AudioTron - FAQs

Error 53: "The network path was not found"
Error 53 is a Networking error message.  It means:

C:>net helpmsg 53

The network path was not found.
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* Try pinging the AT and then your server. If you get a response, then check
to make sure the share is visible to the network by using the "net share"
command. If that is OK, then temporarily disable the Norton Personal FW
and try the connection again. Moving the share to another disk shouldn't
matter unless in the move the share was deleted and didn't get set back up.
The only other culprit is the FW. Check the rules if all else fails.

* Norton Internet security can quietly hide stuff from the AT. If you quickly
disable Norton (assuming you even run it) and it works, then you know that
was it. You can fine-tune Norton to like your AT.

* If Internet Connection Firewall is enabled, it could cause the AudioTron
query for name resolution to fail. Most (large?) corporations are requiring
their employees accessing the corporation network through VPN to enable
ICF.

* If you're using XP, do not forget to turn off the built in firewall:
Right click on Network Places > Properties > Local Area Connections >
Properties > Click the Advanced tab...

* If you continue to receive this error please go through the steps below:
Download the latest AudioTron Setup Utility. Unshare you music directory
and start the Setup Utility. Check Audiotron Network Connection. Then do
the Search Local PC for Music Files test. When it finds the directory with
your music click on the FIX IT button (even if it says the folder is
accessible to the Atron).

* Disable the IPSec Service (Win2000/XP only):
Open your control panel on the server and then double-click on
ADMINISTRATIVE TOOLS. Then double-click on SERVICES. Scroll down and look
for IPSec. Double-click on it and stop it.

--------------------------

* Windows XP only:
* Move your folder containing the music to another directory and then
move it back.

* Windows 2000/XP only:
* Reset the TCP/IP protocol. Right click on My Network Places and choose
Properties. Now right click on the Local Area Connection and choose
Properties. Scroll down and remove the check mark for "Internet Protocol
TCP/IP" and hit the OK button. Reboot the computer. Follow the steps
above again but this time put a check mark back in "Internet Protocol
TCP/IP" and hit the OK button.

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