General 04

COPYRIGHTS: 
    Please respect the rights of copyright holders and refrain from recording
    anything onto a DVD or CD if you do not have the rights to do so. If you 
    are unsure of your rights, please consult your legal advisor.

                       *****************************

Phone Support?
Q:  If I have a physical problem with the card, will I be able to reach
    someone for warranty ? A Real Human? 

A:  All support issues are handled via email and this on-line Knowledge Base
    has virtually more info than you would ever need. While there is no phone
    support, our Support staff will be happy to expedite your RMA via Fax 
    & email. Please read: "Defective product - How Do I return? RMA Procedure"

                       *****************************

NetMeeting Compatibility?
Q:  I have a Sony camera to a DVD recorder and Audio through a mixer. I want
    to take a feed from the DVD recorder (live) and a feed from the mixer 
    (live) and sent it through your card to NetMeeting. Will this work?

A:  The VideoAdvantage is not a TV card. It is a video capture only card.

                       *****************************

S/PDIF Input & Output using Catalina:
Q:  I own a Sony SPD-E800 digital sound processor that can take an analog 
    stereo input signal and convert it into a PCM data stream at 96 kHz. 
    I am hoping it would be possible to feed the sound from my VCR to the 
    Sony DSP and then into the Catalina sound card's S/PDIF input.
    Will the video recording software shipped with the Video Advantage be able
    to record this sound with the picture from the video-in port?
    If not, is there software available to do this?

A:  Yes, this should work but the digital in and out on the Catalina are not
    full duplex, which means that you will not be able to 'monitor' the 
    incoming signal while Recording. After the recording is done you will 
    need to switch back to the analog output before you play the capture back.

                       *****************************

Q:  Can I use firewire instead of USB 2.0?

A:  Yes you can use Firewire 1394. In fact 1394 will give you the best
    quality. 

                       *****************************

Built in Sound Card:
Q:  I am interested in your Video Advantage PCI product. I am unclear on 
    something.  My PC has a built in sound card. Will I be able to capture 
    video from my camcorder which is analog 8mm?  Your site mentions plugging
    your product into the sound card for audio input. Is this a problem?

A:  The Video Advantage PCI has connections for composite video, S-Video and
    1394. If your analog camcorder has composite or S-Video you would have no
    problem using the Video Advantage PCI to capture your movies. You will 
    need some way to send audio from the camera to capture it on your
    computer.

    You can check the owner's manual of your camera for any information you 
    need about your specific camcorder. As for your onboard sound card, it 
    shouldn't pose a problem as long as you have the latest drivers for the
    sound card. Obviously, the better the quality of your sound card, the 
    better the quality of your audio capture and playback.

                       *****************************

Lines at the bottom of the captured digital file:
Q:  I am interested in purchasing your Video Advantage product but I have
    few questions. I have purchased ADS and Plextor analog to digital converts
    and I have been disappointed with both.  The features for capturing and 
    other software included is fine, the problem is when I am doing transfers
    from my VHS tapes, they all have a few lines at the bottom of the captured
    digital file.  I can not clean it up.  It does not matter if I use 
    different vcr's or tapes, they all do the same thing on both products.  
    Will your product do this as well, or not? 

A:  In some instances you may have video noise if the frame size during 
    capture is larger than the captured frame size. There will be a band of
    noise across the bottom of the file
				


	    
	

    












	
	

	    
		
			
			
				
						
			
			
				
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