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Error: "Extracting Supported Files" - Uninstall Loop

Article ID: 585214193
Last updated: 07 Dec, 2012
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Santa Cruz - FAQs

Error: "Extracting Supported Files" - Uninstall Loop
Q:  When installing the SantaCruz drivers, I get an error that says 
"Error Extracting supported Files"
"The Filename, directory name, or volume label syntax is incorrect."
How do I get out of this loop and install the drivers for the SantaCruz?


A: - Go to: C:Program FilesCommon Files
- Delete the folder: InstallShield
- Empty your recycle bin and reinstall the SantaCruz drivers.

*****************************

If you already ran Setup.exe of the latest available Driver 4193 but the
Driver does not get installed, do this:
- From C:Program FilesTurtle BeachSanta CruzDriversWdm
Run the tbscds.exe and click the install button.

Or:
- Using the Windows Wizard, help it find the Location of the Driver:
C:Program FilesTurtle BeachSanta CruzDriversWdm
the Driver information file that the Wizard is looking for is:
VTBWDM.INF dated: 6/26/2003
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