Replacement Parts for our products can be purchased from our Web Site (USA ONLY) at this link: click here Also, each product has a button called "View Parts" where all of the available items are listed.
For lightweight parts TWO options are available: FedEx (Home Delivery) with Tracking and USPS First Class without Tracking at $4.95 (about 1/2 price).
Because of a big demand (wear & tear) occasionally these items are on Back Order status, so it is a good practice to buy a couple at a time and save on shipping too. Except for headsets and transmitters sales of Replacement Parts are final and there are absolutely no returns on certain items because of hygiene reasons. The same applies to apparel (TB T-Shirts, etc). Replacement Parts for new products are usually posted within a month or two after the product release.
Replacement Parts and accessories that are subject to "wear and tear" such as earpads, mic foam covers, talkback cables, etc. have a three (3) month Warranty. Free of charge replacement parts are processed only by our Support staff under Warranty based on a valid dated purchase receipt. Cables that are permanently connected to a headset are not replaceable.
In order to receive a Replacement Part under Warranty free of charge please click here Make sure to include a copy of your dated purchase receipt as a small email attachment and the complete product name. These requests are processed in the exact order they are received depending on inventory availability. *Accidents* are not covered. If you need a replacement part urgently, we recommend that you place your order from our Web Site Store. However, you cannot submit an on-line order for a replacement part and afterward request a refund based on Warranty replacement.
NOTE: During the life of a product VTB reserves the right to change the looks and feel of after-sale replacement parts, so they may not be the same as the original ones included in your box.
Wear & Tear:
A typical case scenario is that house pets seem to favor chewing on cables, mics, etc. shorting them out. In fact this issue appears in 'epidemic' numbers, overshadowing all other issues. No kidding here! We are sorry but this is not a manufacturing defect as it has been suggested. If a cable is chewed by a pet or accidentally gets caught under a chair or a desk, it is not covered by the Manufacturer's Warranty.
The Talkback (Chat) cable is a 'lightweight' cable designed as such for comfort and it may not always resist the rigors of use, or the gamer's excitement reactions. Gamers who use our headphones extensively, due to normal "wear and tear" change this cable every few months. It is only $5.95 on our Web Site and our on-line store automatically calculates the shipping cost for your items based on the Zip Code (State) you enter on the "Shipping Information" form. FedEx charges the minimum charge for one pound regardless of the package weight. Even if an item weighs 2 ounces, the charge will still be for one pound. So it would make sense to buy a couple at a time (while in stock) and save on shipping charges too.
While we do not provide international shipping, you may order the part you need from our Web Site using your "Bill To" address and a "Ship To" address in the US if available, or contact the international Distributor for your Country.
As a courtesy to our Customers we try to carry replacement parts for one year after the official date that a product was discontinued. Beyond this period we have no obligation to carry replacement parts that are no longer in production, since a product was discontinued. It would be very costly to maintain inventory of such parts and the purchase price for consumers would be too high. Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
To prevent failure of the controller cable, please do not tug on it or put any pulling stress on the ends of the cable. Also, be careful not to bend the tip. Always disconnect the Talkback Cable when carrying the product, so that the tip does not snap inside the Controller.
To prevent your cords from getting "chewed" you may put white vinegar on cables as suggested here
Wired Headphones that have long cords, be sure to occasionally untangle them, before the repeated twisting breaks or shorts the internal wiring. This is not covered by the Manufacturer's Warranty. Do not rest cables on top of units that generate heat. Sorry, cables that are permanently attached to a Headset are not replaceable and the entire headset should be replaced.
All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.