Free Shipping for US orders over $49.00, when available, is "Standard Home Delivery" only, which is 2-7 Business Days depending on your Zip Code.
You can trust that your order will be processed quickly and delivered safely. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment destination. We ship via FedEx using the following shipping methods: "Home Delivery", "Express Saver", "Priority Overnight". "Home Delivery" and "Express Saver" (orders under $60.00) do not require a Signature, so your package will be left by FedEx at your front door. We cannot ship to Post Office boxes or military addresses (APOs).
We ship to the Continental USA, Hawaii, Alaska and Puerto Rico. For Puerto Rico click on the box "International Addresses" and from "Country" select Puerto Rico. We utilize FedEx for shipping all standard online merchandise. Our online store receives the Shipping Charges directly from FedEx. The online store automatically calculates the shipping cost for your items based on the Country & State you've entered on the "Shipping Information" form. FedEx charges the minimum charge for one pound regardless of the package weight. If the item weighs 2 ounces, the charge will still be for one pound.
REPLACEMENT PARTS & ACCESSORIES:
For lightweight parts TWO options are available: FedEx (Home Delivery) with Tracking, and USPS First Class without Tracking or Shipment info at $4.75 (about 1/2 price).
FedEx does not deliver on Saturdays, Sundays or holidays. "Home Delivery" is an exception as there is Saturday delivery but no Monday. The shipping choices available from our online store are not any guarantee of date delivery. Your package will be processed at the selected shipping method, on the next business day after your order has been approved, (depending on product availability) processed, received, scanned and picked up by FedEx. Home Delivery to the West Coast may require up to 7 business days for delivery. Express Saver will be delivered within three (3) days after it is scanned.
Overnight means that your order will be PROCESSED for shipment on the NEXT BUSINESS DAY *AFTER* you submitted the order. If you submit an Overnight order on a Friday, it will be processed for shipment on Monday provided Monday is a business day. Orders with a total over $60.00 as well as all Priority Overnight orders are processed at the Signature Required service. In order to avoid any additional return shipping charges, make sure that a household member is there to receive your package. FedEx will make three delivery attempts, after which they will return the package to Sender.
LOST PACKAGES: After FedEx, USPS deliver your package at your premises, we are not responsible (nor are FedEx, USPS) if someone removes your package from your porch or front door.
INTERNATIONAL AND CANADIAN ORDERS:
We do not ship Internationally as it is too expensive and there are too many problems including credit card fraud verification as well as International Customs, Duty and Brokerage issues. You may find a list of all available North American and International Distributors, Resellers and Retail Stores on our Website under the "Retail Locator" link. If a certain Country is not listed, that means that there is no Distributor in that particular Country. Please note that some of our products may not be available Overseas. We cannot know whether a particular Distributor has stock of a particular product at any given time. If all else fails, you should be able to order the product you are looking for from an online service who may also ship Overseas.
An order cannot be canceled once it has been processed, unless the ordered item is unavailable. All return shipping and any additional fees are to be paid by the customer. To request cancellation of unshipped or backordered items, please send an email to firstname.lastname@example.org by 2:00 PM EST on the day the order was placed. The email subject should include the order number. If the order was placed after 2:00 PM EST, or during a holiday or weekend, please send your email by 11:00 am on the next business day. A transaction processing fee will apply for cancellations that were requested outside the above mentioned time periods. Orders that were already processed by our Shipping department cannot be cancelled and Customers are responsible for all additional Shipping charges to and from the Company, as well as restocking and/or transaction processing fees. In addition to the return shipping charges, a $10.00 service fee will be charged for items returned due to refusal, incomplete / erroneous shipping address or unauthorized returns.