Chat problems (such as intermittent connection, static, echo, etc.) can be caused not only by the Talkback Cable, but also by the Microsoft Xbox 360 Controller, that may have developed a loose jack from usage. With a new Controller (i.e. one that has not been used a lot) the talkback Cable or the Puck plug will fit snugly inside the controller jack, so it takes a hard tug to pull it out of the socket.
With an older controller (i.e. one that has had the plug removed and inserted a lot of times) the jack might have a wider opening, so the talkback cable plug slides in and out easily and makes a poor connection. If you have this type of older controller, please try a different controller to get a better connection on the jack.
To find out if the issue is with the Xbox Controller jack, first make sure it is fully inserted all the way in on both ends. Then simply press your thumb on the Plug against the Controller Jack to stabilize the connection. If this takes care of the issue, then you would need to replace your Xbox Controller. If your Xbox Controller is not the problem, then the Talkback Cable needs to be replaced. Replacement cables are available for purchase under "Parts and Accessories" of your headset's product page on www.TurtleBeach.com
When transporting your Headset always disconnect the cables to prevent the Xbox Controller Jack from becoming loose and avoid breakage of the Talkback Cable tip inside the Xbox Controller.
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