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SYMPTOMS:
- "crackling" or "static" noise on your XBOX Live talkback signal
- Echo in the XBOX Live talkback chat
- You can hear others but they cannot hear you
CAUSE:
The above can be caused by a loose connection on the talkback cable either on the XBOX controller or on the headset side.
WHAT TO TRY: (These are only tests to diagnose the issue and by no means permanent solutions)
1. Temporarily disconnect the Talkback Cable to determine if a defective cable causes this issue. If this quiets down the static noise, then it might be a loose connection as described below.
2. Make sure that the Talkback Cable is fully inserted on both ends.
3. Try holding the plug inserted into the Xbox controller jack so that it doesn't move while you're playing.
4. "Flip" the cable so that the end that normally goes into the controller (the end with the right angle plug) is now connected to the headset jack.
5. Try a different XBOX controller to determine if the loose connection is on the XBOX controller side. Sometimes, after a controller has been used for a long time, the jack can get loose and no longer makes a firm connection with the Talkback cable plug. Slowly insert and remove the cable plug from the controller jack to feel if it's loose. If it is, then try a newer controller to see if it fits better and solves the problem. If it does, then you should use the newer controller.
6. Wiggle the plug that's inserted into the headset and listen if the problem gets worse. If it does, or if the cable easily pulls out of the jack, then the loose connection is probably on the headset side of the talkback cable. With time, after repeated connections your headphone jack might have become loose (wear and tear). In this case, you can temporarily fix the problem with a rubber band to hold the jack in place by following the instructions posted at this link on our support site: click here
If the above does not help, then it must be one of the following:
1) RF Interference. Please click here
2) Incompatible Third-Party Controller click here
All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.
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