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Headset not detected by PC - USB Connection

Article ID: 830517153
Last updated: 24 Apr, 2013
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When connected to a PC via USB, the headset is detected as a "Turtle Beach USB Headset".

 
In the Windows 7 Sound menu (Start > Control Panel > Hardware and Sound > Sound), the Turtle Beach headset should be listed under the "Playback" tab as:
 
Speakers
Turtle Beach USB Headset
Ready
 
If Windows does not recognize the headset, try the following:
 
- If you have many USB devices attached to your PC, try removing most of them, then reconnect the headset back into the USB port.
 
- Try connecting to different USB ports on your PC/laptop.
 
- Try plugging the headset's USB plug into another Windows 7 PC/laptop and see if the headset is recognized there.
 
If it is not detected then it might be defective, and you will want to contact our technical support team.

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andyk1024 | 05 Dec, 2012 11:02 PM
connect the headet as above, double click the power button (I had to turn the headset on then double-tap the power button) windows will then install some drivers, after this is complete the presets manager will detect the headset correctly (tested windows 7)
Posted: 5 months ago  

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Headset gets HOT when connected to PC via USB     Hiss