A complete list of all replacement Parts is available here
Replacement Parts and accessories that are subject to "wear and tear" such as earpads, mic foam covers, Talkback cables, etc. have a three (3) month Warranty. Cables that are permanently connected to a headset are not replaceable.
In order to receive a Replacement Part under Warranty free of charge be sure to provide a dated copy of your purchase receipt to your local Distributor. *Accidents* are not covered.
NOTE: During the life of a product VTB reserves the right to change the looks and feel of after-sale replacement parts, so they may not be the same as the original ones included in your box.
Wear & Tear:
A typical case scenario is that house pets seem to favor chewing on cables, mics, etc. shorting them out. In fact this issue appears in 'epidemic' numbers, overshadowing all other issues. No kidding here! We are sorry but this is not a manufacturing defect as it has been suggested. If a cable is chewed by a pet or accidentally gets caught under a chair or a desk, it is not covered by the Manufacturer's Warranty.
The Talkback (Chat) cable is a 'lightweight' cable designed as such for comfort and it may not always resist the rigors of use, or the gamer's excitement reactions. Gamers who use our headphones extensively, due to normal "wear and tear" change this cable every few months.
Replacement Parts are not available in Retail stores, they are only available directly from our NY/USA offices (USA ONLY) and through our International Distributors as listed here.
CANADA: Video Games Plus: http://www.videogamesplus.ca
As a courtesy to our Customers we carry replacement parts for at least one year after the official date that a product was discontinued. Beyond this period we have no obligation to carry replacement parts that are no longer in production, since a product was discontinued. It would be very costly to maintain inventory of such parts and the purchase price for consumers would be too high. Replacement Parts for Discontinued Products are sold on an AS IS basis, they are not supported and come with a 30 day Warranty.
To prevent failure of the controller cable, please do not tug on it or put any pulling stress on the ends of the cable. Also, be careful not to bend the "puck." Always disconnect the Talkback Cable when carrying the product, so that the tip does not snap inside the Controller.
To prevent your cords from getting "chewed" you may put white vinegar on cables as suggested in this article: http://www.odordestroyer.com/newsblog/how-to-stop-dogs-from-chewing-32/
Wired Headphones that have long cords: Make sure that you occasionally untangle them before the repeated twisting breaks or shorts the internal wiring, as this is not covered by the Manufacturer's Warranty. Do not rest cables on top of units that generate heat. Sorry, cables that are permanently attached to a Headset are not replaceable and the entire headset should be replaced.