1 Technical Support & Customer Service for International Customers

If you are reading this, you are already in our Knowledgebase. Welcome!

We urge you to check our Knowledgebase (Kb) first. You will be pleasantly surprised to find answers to your questions anytime, day or night, 24/7. For example, on the upper left section next to "Google Search", type X12 Mic and click on the Google Search button. If the found articles do not answer your question, try different key words, keeping in mind that a Search Engine is as good as the data you provide. If you need a User Guide for the X31 type: User guide X31. If you need a driver for the Micro II, type: Micro II driver. There is also a "Videos" section where all of the available support Videos are listed.

Below the Google Search section there is a categorized list of all our products (tree structure) that allows you to drill-down to a specific article, driver, file or document, organized by product. If you want to browse through all available files, user guides, documentation, drivers by product, etc. click on "Downloads" and use the tree structure (upper left) to navigate to the product you need.

Please note that Warranty service is provided by our International Distributors at the links below:

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WARRANTY SERVICE:
- USA, CANADA, UK is provided by Turtle Beach.
- DENMARK, FINLAND, ICELAND, NORWAY, SWEDEN, it is provided by: NGS Nordic Games Supply Email: TurtleBeach@nordicgamesupply.com
- AUSTRIA, FRANCE, GERMANY, BELGIUM, ITALY, LUXEMBOURG, SWITZERLAND, The NETHERLANDS, is provided by BigBen Interactive at: BigBen_Support
- SPAIN & PORTUGAL is provided by: HerederosDeNostromo_Support Email: jvelasco@hnostromo.com Phone: 902 10 34 66 Fax: 976 14 48 86
- AUSTRALIA & NEW ZEALAND is provided by QVS QVS_Support
- JAPAN is provided by TEKWIND at this link: TEKWIND_Support
- SOUTH KOREA is provided by INTRALINKS - BRAZIL is provided by ECOGAMES Email: click here
- MEXICO is provided by GAMEXPRESS at: GameXpressSupport Email: wtc@gameworkshop.com.mx
- SE ASIA (Brunei, Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam) is provided by V1PointBlue email: support@v1pointblue.com / Community Facebook Forum

NOTE: Our Distributors will service only purchases from the Countries they are Authorized for and officially Service.

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1. Replacement Parts

Replacement Parts can be purchased from our international Distributors:

CANADA:

Video Games Plus:
http://www.videogamesplus.ca

For all other Countries please contact the respective Distributors as above.

2. Defective product - How Do I return? RMA Procedure
Please do not ship anything without an RMA # (Return Merchandise Authorization number) issued by our appropriate Authorized International Distributor as it will be "Returned To Sender" on receipt by their Receiving Department at the sender's expense. Click here to see the: RMA Procedure

3. Legacy Discontinued Products
Discontinued Products are not supported by our Support Staff. Support info is only available in our Knowledge Base and replacement parts may not be available.

All files and documentation are offered on an *AS IS* basis and you assume full responsibility for using them.

Go to Downloads for User Guides, Manuals, Drivers and other Documentation.

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1 Technical Support & Customer Service for International Customers