Last Revised: July 23, 2023
We collect information about you in various ways and from various sources. For example, you may provide personal information directly to us, we may receive personal information about you from someone else, we may collect certain information about you automatically through your use of the Services, or we may obtain information about you from service providers and other entities who are acting on our behalf.
Personal Information You Provide To Us:
Personal information that you may provide to us directly, or that we may receive from a service provider acting on our behalf may include the following:
Personal Information We Collect Automatically:
We may collect unique identification numbers associated with your device (including, for example, a Unique ID for Advertisers , Google AdID, or External ID), mobile carrier, device type, model and manufacturer, device operating system brand and model, phone number, and, depending on your device settings, your geographical location data (with your permission), or we may be able to approximate a device’s location by analyzing other information, like an IP address.
Depending on your device and operating system, you may not be able to delete or block all tracking technologies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.
We may collect information through third-party analytics scripts, which facilitate features on our Websites including, but not limited to, social features such as embedding links to our social media, customer support solutions such as live and automated chat features, fraud detection, and other similar features.
We may combine the information we collect through cookies with additional information we have collected from you or other sources. For more information about tracking technologies, please see the section entitled Cookies and Other Tracking Technologies below.
Turtle Beach uses your personal information:
We may share the information we collect about you or that you provide to us for various purposes, including any personal information, such as in the following circumstances:
On occasion, Turtle Beach may use third-party advertising companies that use tracking technologies to serve our advertisements based on your online browsing history and interests across the Internet. These advertising networks, social media companies, and other third-party services may collect information about your use of our Services and third-party websites and your interaction with our advertising and other communications. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with our third-party advertising partners to help identify you across devices. These advertising companies serve ads on behalf of us and others on nonaffiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your use of the Services and elsewhere over time. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics, and market research. You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. To learn more about interest-based advertising and how you may be able to opt out of some of this advertising, you may wish to visit the Digital Advertising Alliance’s (DAA) resources and/or the Network Advertising Initiative (“NAI”)’s online resources, at http://www.aboutads.info/choices or http://www.networkadvertising.org/choices, and you can opt out of receiving some interest-based advertisements on mobile apps by visiting http://www.aboutads.info/appchoices. You may also be able to limit interest-based advertising through the settings menu on your mobile device by turning off “personalized ads” (iOS) or selecting “opt-out of interest-based ads” (Android). You may also be able to opt out of some—but not all—interest-based advertising served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
Google Analytics and Advertising. We use Google Analytics to recognize you and link the devices you use when you visit our site or Services on your browser, log in to your account on our Services, or otherwise engage with us. We share a unique identifier with Google to facilitate the service. Google Analytics allows us to better understand how our users interact with our Services and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google’s site “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On here https://tools.google.com/dlpage/gaoptout/.
We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Services. You may control your advertising preferences or opt out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.
Our Services may contain links to third-party websites or permit you to log in to third-party services, which may have privacy policies that differ from our own.
For example, Turtle Beach’s Swarm software may give users the option to log in to third-party services in order to enable “message waiting” and “incoming call” notifications from those third-party services or otherwise enhance the functionality of our Services.
Turtle Beach does not have control over and is not responsible for the privacy policies and practices of such third-party websites and services. Please refer to the privacy policies of the applicable third-party website or service to learn about how they handle your personal information before disclosing any personal information.
Turtle Beach may use outside marketing companies to place advertisements or links to our Websites on third-party websites. The marketing company or the operator of such third-party websites may collect information about people who click on an advertisement for or link to our Websites. Turtle Beach does not have control and is not responsible for privacy policies and practices of such marketing companies or third-party websites. Please refer to their privacy policies to learn about how they handle your personal information before disclosing any personal information.
You may choose to create accounts on websites or platforms owned or controlled by third parties to purchase our products. These third parties may use your information for their own purposes, including for behavioral advertising and analytics purposes. Turtle Beach does not control and is not responsible for privacy policies and practices of these third parties. Please refer to their privacy policies to learn about how they handle your personal information before creating any account with them or using their platforms.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted for as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.
Please be aware that, despite our reasonable efforts to protect your information, no transmission over the Internet can be guaranteed 100% secure, as no security measures are perfect or impenetrable. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to or from the Services, and you do so at your own risk.
Please keep in mind that if you disclose personal information through public forums and bulletin boards on the Services, this information may be collected and used by others. You are responsible for the personal information that you choose to share on the Services’ public forums and bulletin boards.
We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period for your personal information, we will consider the amount, nature, and sensitivity of the personal information, the potential risk from unauthorized use or disclosure, the purposes for which we process personal information and whether we can achieve those purposes through other means, and applicable legal requirements.
If you have previously opted to receive, or otherwise currently receive, promotional emails from us, you may unsubscribe by clicking the “unsubscribe” link in the email or by emailing us at USPrivacy@turtlebeach.com. Within a reasonable period of time after unsubscribing, you will no longer receive marketing mailings and/or emails from Turtle Beach. You may still receive emails regarding your transactions, for example, confirming that you have placed an order or that a product you have ordered has shipped.
The Services are not intended for or directed to anyone under the age of 18 years. We will never request personal information from anyone whom we know to be under the age of 18 without verifiable parental consent. By using the Services, you represent and warrant that you are at least 18 years old. If we become aware that a customer is under the age of 18 and has provided us with personal information, we will take commercially reasonable efforts to remove his or her personal information from our database.