[{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-a79a02de72e8490281f37f6b780554da","meta":{"previousId":"builder-f236981a5f684bf3bf1e256f26d7606c"},"component":{"name":"ImageContentBanner","options":{"subtitle":"","title":"WAREHOUSE INVENTORY COUNT SHIPPING DELAY","description":"\n","price":{"amount":"","currencyCode":""},"contentFirst":false,"imageFullWidth":true,"darkMode":true,"contentPosition":"center","contentVerticalAlignment":"center","desktopImage":"https://cdn.builder.io/api/v1/image/assets%2F7997fc315da248748df8bddb4442431b%2F2edf643ab4ef4ab494c61168fe62c6d3","mobileImage":"https://cdn.builder.io/api/v1/image/assets%2F7997fc315da248748df8bddb4442431b%2F2edf643ab4ef4ab494c61168fe62c6d3","isOverlayMobile":true,"customHeight":{"mobile":200,"tablet":300,"desktop":400}},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0px","boxSizing":"border-box"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-bf3cdd88e0e7416f9f485f295435e8cc","meta":{"previousId":"builder-8aefd75d93e54b339bb10dd7439955f4"},"component":{"name":"Text","options":{"text":"

\n WAREHOUSE INVENTORY COUNT SHIPPING DELAY
\n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"none","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"50px","lineHeight":"140%","paddingTop":"50px","fontWeight":"700"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"40px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"32px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-f3aa7dc1487a4b8b8bd484a3496c56ae","meta":{"previousId":"builder-b8c9c388027241298cfca58a064488b1"},"component":{"name":"Text","options":{"text":"

Turtlebeach.com will have delayed shipping from December 31st - January 7th for a yearly inventory count. This count helps us to verify inventory and prevent order errors. Orders placed before 2pm EST on Wednesday December 31st should ship before the closure.

"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"18px","lineHeight":"140%","paddingTop":"40px"},"medium":{"paddingLeft":"30px","paddingRight":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-211413a8f9214e20a49ddd697604b3b5","meta":{"previousId":"builder-93fdaabb56644d2c89f02df49a00b257"},"component":{"name":"Custom Code","options":{"code":"","scriptsClientOnly":true},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box"}}},{"@type":"@builder.io/sdk:Element","@version":2,"tagName":"shipping","id":"builder-834cac76d37f4aa5a6f1178724d4140c","properties":{"id":"shipping"},"meta":{"previousId":"builder-ae99ffc516104fc0a289e39e04bc652b"},"component":{"name":"Text","options":{"text":"

\n WHY ARE ORDERS DELAYED DURING THIS COUNT?\n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"30px","lineHeight":"140%","paddingTop":"30px","fontWeight":"700","paddingBottom":"0px"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"30px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-3f7606bb48f7439a81a1807837749377","meta":{"previousId":"builder-322910e393454e6490286618b3dcc556"},"component":{"name":"Text","options":{"text":"

\n Orders can’t be shipped while inventory is being counted. The warehouse must first count all the inventory and ensure that we have correct inventory numbers before any orders can be processed.\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"18px","lineHeight":"140%","paddingTop":"20px"},"medium":{"paddingLeft":"30px","paddingRight":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"tagName":"returns","id":"builder-c1a8cbabf881471fb20df9ba5107bf26","properties":{"id":"returns"},"meta":{"previousId":"builder-f2ace6ad72c24fd1b08c283c3c6c4837"},"component":{"name":"Text","options":{"text":"\n

\n WHEN WILL MY ORDER SHIP?\n \n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"30px","lineHeight":"140%","paddingTop":"30px","fontWeight":"700","paddingBottom":"0px"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"30px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-5d440ecff2f342f58f209ac0c5485557","meta":{"previousId":"builder-2cf753c2149e45e6a9213610ed8e432c"},"component":{"name":"Text","options":{"text":"

\n The inventory count should be complete on January 7th. While some orders may go out then, most orders will start shipping on January 8th.\n

\n\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"18px","lineHeight":"140%","paddingTop":"20px"},"medium":{"paddingLeft":"30px","paddingRight":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-1d59345df990428c84d8e741e2866f48","meta":{"previousId":"builder-188dc52c1bda443a899c0f6c2479b97f"},"component":{"name":"Text","options":{"text":"

\n HOW DOES THIS IMPACT REFURBISHED HEADSETS?\n \n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"30px","lineHeight":"140%","paddingTop":"30px","fontWeight":"700","paddingBottom":"0px"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"30px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-13cfcf0eab2a42dd896886e021914cfc","meta":{"previousId":"builder-61244cc0a98748f6a26d2c471744f762"},"component":{"name":"Text","options":{"text":"

Our warehouse that ships our Refurbished products will be closed for an inventory count starting January 1st through January 6th. Orders placed by 1pm est on December 31st will ship before the closure. All other orders will begin shipping on January 7th.

\n
\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"18px","lineHeight":"140%","paddingTop":"20px"},"medium":{"paddingLeft":"30px","paddingRight":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"tagName":"warranty","id":"builder-be1de5fad7b44bcb95b8b7455d4288b0","properties":{"id":"warranty"},"meta":{"previousId":"builder-63c8002efe6947688feb82140ac37724"},"component":{"name":"Text","options":{"text":"\n

\n CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?\n \n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"30px","lineHeight":"140%","paddingTop":"30px","fontWeight":"700","paddingBottom":"0px"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"30px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-4c53623c4ce848448574b6c79b133a8d","meta":{"previousId":"builder-fea638f67b614e57b2fd36633ae521c6"},"component":{"name":"Text","options":{"text":"

\n Yes, you can still place orders during this time, however orders will not begin to ship until Thursday January 8th.\n\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"18px","lineHeight":"140%","paddingTop":"20px"},"medium":{"paddingLeft":"30px","paddingRight":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-095de9e28bd349698e5a1753e4447b00","meta":{"previousId":"builder-fd186e4395ea492890c6cb9a9f889d07"},"component":{"name":"Text","options":{"text":"

\n CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?\n \n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"30px","lineHeight":"140%","paddingTop":"30px","fontWeight":"700","paddingBottom":"0px"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"30px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-bf94a2113b2448d8b8f34568fc016cd4","meta":{"previousId":"builder-f1d11c6cd4d747e8b4b9e60f990569b0"},"component":{"name":"Text","options":{"text":"

\n Yes, if you've placed an order during the inventory count and decide you don’t want to wait, you can cancel your order. Please send an email to Customerservice@turtlebeach.com no later than Wednesday January 7th.\n

\n
\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"18px","lineHeight":"140%","paddingTop":"20px"},"medium":{"paddingLeft":"30px","paddingRight":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-9c19c03fea8842dd9a4378a9d1884543","meta":{"previousId":"builder-c7b8630735534a9aa0241e930e5c380a"},"component":{"name":"Text","options":{"text":"

\n WHEN DOES NORMAL SHIPPING RESUME?\n
\n

\n"},"isRSC":null},"responsiveStyles":{"large":{"display":"flex","flexDirection":"column","position":"relative","flexShrink":"0","boxSizing":"border-box","height":"auto","paddingLeft":"50px","paddingRight":"50px","fontSize":"30px","lineHeight":"140%","paddingTop":"30px","fontWeight":"700","paddingBottom":"0px"},"medium":{"paddingLeft":"30px","paddingRight":"30px","fontSize":"30px","paddingTop":"30px"},"small":{"paddingLeft":"20px","paddingRight":"20px","paddingTop":"30px","fontSize":"20px"}}},{"@type":"@builder.io/sdk:Element","@version":2,"id":"builder-bf7e13c84c684517b82b90c515726c92","meta":{"previousId":"builder-c29609038ca749de98a378a08acb9b35"},"component":{"name":"Text","options":{"text":"

The count is expected to end on January 7th, so any orders placed after that will ship as normal.

\n WAREHOUSE INVENTORY COUNT SHIPPING DELAY\n \n

\n WHY ARE ORDERS DELAYED DURING THIS COUNT?\n \n

\n WHEN WILL MY ORDER SHIP?\n \n \n

\n HOW DOES THIS IMPACT REFURBISHED HEADSETS?\n \n \n

\n CAN I STILL PLACE AN ORDER DURING THE INVENTORY COUNT?\n \n \n

\n CAN I CANCEL AN ORDER PLACED DURING THE INVENTORY COUNT?\n \n \n

Search

SORRY! NO RESULTS FOUND