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FAQ

When you create an account on TurtleBeach.com or provide your e-mail to subscribe to e-mail marketing, you will be automatically enrolled in Turtle Beach Rewards and you can start earning points. As a welcome gift, when you complete your first purchase you will see 50 additional points added to your account.

Points will expire 2 years from when they are earned.

Login to your Turtle Beach account and you will be able to view them on your account page or on the Turtle Beach Rewards page.

You can earn points by completing purchases, following Turtle Beach on social media platforms, sharing posts, and keeping up with your monthly e-mail update for special 2X point earning opportunities.

Points will be available to redeem at checkout. You must be logged into your Turtle Beach account in order to redeem. The maximum point redemption on a single order is 500 points, or $25. Once you have 100 or more points earned, you can redeem points at 100-point intervals of $5 per 100 points.

No. You may only use 1 discount at a time. Redeeming points will create a discount code that will be applied to your order.

When items are refunded, the points you earned from that purchase will be deducted from your point balance.

Points will be reimbursed proportionately to the returned items. For example, if you purchase a $60 and a $40 product but only return the $40 product. You will be reimbursed 40% of those points.

New rewards members are eligible to receive points on purchases made once joining Turtle Beach Rewards. Prior purchases are not eligible.

There’s no limit to the number of rewards you can earn, but there are limitations on the ways in which you can earn them. Please see below:

  • Purchases: no limit
  • Product Reviews:
  • The review must be on a product you’ve purchased and received
  • Limit of 1 review per product
  • Follow Social Accounts: Once per lifetime
  • Sign Up Welcome: One per lifetime
  • Social Post Shares: Turtle Beach will provide various opportunities throughout the year for reward members to share new posts.


We are grateful for your support and want to make sure you get credit for it! You can upload a copy of the receipt which clearly shows the name of the retailer, the product name, and date of purchase. Only NEW products (i.e. not used, or refurbished) will qualify and we reserve the right to reject the receipt if it does not clearly show any of the required information.


Your account will be updated with 1 point per $1 spent on the purchase. Expect it to take 5-7 business days for the receipt to be reviewed and your account to reflect the changes.